At RETRO GAMERS, we are committed to providing high-quality retro consoles and a satisfactory shopping experience. If you are not entirely satisfied with your purchase, we are here to help.
Eligibility for Refunds:
- Timeframe: You have 30 calendar days from the date you received your item to request a refund.
- Condition of Items: To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all refund requests.
Non-Refundable Items:
- Sale Items: Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
- Damaged or Misused Items: Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
How to Request a Refund:
- Contact Us: Email our customer service team at [Customer Service Email] with your order number and reason for the refund request.